Patient Satisfaction towards Health Services


  • Hamed Khalf Turk Al-Qaim general hospital
  • Mohammed Saeed A. Al-Naseri University of Kufa
  • Salam Jasim Al-fatlawi University of Kufa
  • Huda Ghazi Al-Mashhadi University of Kufa
  • Hanan Raheem Hamoud University of Kufa



Patients' satisfaction, Health care services, Physicians, Nurses, Pharmacists


Background: Patient satisfaction is one of the major outcomes used in many countries to assess the quality of healthcare.

Aim of the study: To assess the patient satisfaction towards health services in Al-Qaim city and its suburbs.

Methodology: The researchers formulated a questionnaire, write them down in Google form Application and then questionnaires were reviewed by two experts. After that the link was sent disseminated to people residing at Al-qaim city. Two weeks later the researchers stopped looking for responses and spreadsheet was sent for statistical analysis.

Results: The overall findings of this study revealed that 75% of respondents were unsatisfied with healthcare services. 

Conclusion: looking for patients’ satisfaction is of paramount importance in the process of improving the quality
of health services. Plans have to be put to improve quality care through improving patient satisfaction.

Recommendations: Health policymakers should adopt a multidisciplinary approach in order to increase the
clients’ satisfaction rate. 


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Author Biographies

Hamed Khalf Turk, Al-Qaim general hospital

* Internal Medicine dept

Mohammed Saeed A. Al-Naseri, University of Kufa

College of Medicine 

Salam Jasim Al-fatlawi, University of Kufa

College of Medicine 

Huda Ghazi Al-Mashhadi, University of Kufa

College of Medicine

Hanan Raheem Hamoud, University of Kufa

College of Medicine




How to Cite

Turk, H. K., Al-Naseri, M. S. A., Al-fatlawi, S. J., Al-Mashhadi, H. G., & Hamoud, H. R. (2020). Patient Satisfaction towards Health Services. Kufa Journal for Nursing Sciences, 10(2), 9–18.

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