Assessment of Patients Satisfaction Regarding Nursing Care Provided at General Hospitals in Al-Najaf City

Abstract

Background: Patients are considered to be the best source of information about a hospital system's communication, education, and pain-management processes. Patients' satisfaction has become an important indicator in measuring the quality of care rendered to the patients while in hospitals.

Objectives: 1. To assess level of satisfaction of the patients with different dimensions of nursing care provided in selected general units i.e. (medical, surgical). 2. To determine the relationship between the satisfaction level of patients with their demographic variables.

Methodology: A Non Probability "purposive" sample of (150) patients are included in the present study. The data is collected in Jan. 10th, 2015 to March 10th, 2015 through the utilization of a developed questionnaire (Arabic version) and by means of interview with each patient who is included in the present study the study instrument rated as (strongly agree, agree, undecided, disagree, and strongly disagree). The final copy of the questionnaire consists of the following parts: the first part is composed of patient's demographic data sheet. Second part includes the Patient's Satisfaction form. Validity of the study instrument was determined through the panel of (14) experts, and the reliability of the study questionnaire through the pilot study. Descriptive and inferential statistical analysis procedures were used to data analysis.

Results: The results showed that there was an accepted satisfaction (54%) among the nurses-patient's communication, also more than half of the study sample (56.7%) were satisfied with nursing care domain. In addition, the study subjects (56%) were satisfied with overall satisfaction with nursing care domains.

Conclusions: The study concludes that majority of the study sample were satisfied with nursing care provided in medical and surgical wards.

Recommendations: The study recommended that the nursing administrators and nurses can utilize the findings of the present study to recognize the strengths and weaknesses of nursing care services and adopt necessary measures in enhancing quality of nursing care to increase patient satisfaction. Moreover emphasis to be put on importance of patients satisfaction especially with nursing care in the curriculum of medical and nursing colleges as well as health institutes and nursing schools