Hospitalized Patients' Satisfaction with Nursing Care Quality: A neurological Wards Focused Assessment
Keywords:Patient satisfaction, nursing care quality, Neurological wards.
Background: Hospitalized patients in neurological wards require specialized nursing care. Patients’ satisfaction with the quality of nursing care is an important indicator for measuring the quality of nurses’ work. Patients are considered an important source for assessing the overall quality of hospital services, as well as the quality of nursing care in particular.
Objectives: measuring the level of hospitalized patients' satisfaction with nursing care quality in the neurological wards .
Methodology: A cross-sectional study was conducted in the present study. A purposive sample of 131 hospitalized patients in the neurological wards in Baghdad city hospitals who had met the study's inclusion criteria were targeted. The data collection started from January 21st, 2022, to March 1st, 2022. Face-to-face interviews were used for data collection. A Patient Satisfaction with Nursing Care Quality Questionnaire-Arabic (PSNCQQ-Ar) was used to measure the level of their satisfaction with the quality of nursing care.
Results: More than two thirds (88.5%) of the study participants were unsatisfied with the quality of nursing care provided to them in the neurological wards. And (11.5%) were somewhat satisfied with the quality of nursing care provided to them.
Conclusion: The majority of patients were dissatisfied with the quality of nursing care. This reflect a serious gap that must be addressed both effectively and urgently.
Recommendations: In order to increase overall patient satisfaction, the researcher suggests a number of factors be taken into account, including hospital facility improvements, and training sessions about the quality of nursing care that should be implemented for nurses to increase and improve their abilities for patient care. Also, it is possible to improve patients' satisfaction with the quality of nursing care by conducting more studies in Iraq on the qualities of good nurses such as caring and communication skills that give patients more confidence in the nursing care they get.
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