Compensation procedures for fire insurance and its role in customer satisfaction Applied research in the national and Iraqi public insurance companies

Abstract

The insurance commodity is a future promise of compensation provided by the company in the event of the occurrence of the covered risk. When settling the compensation, several procedures are required to obtain compensation, and here it is reflected in the extent to which the customer’s satisfaction is achieved. Gaining customer satisfaction, in addition, the research seeks to diagnose the compensatory measures and indicate their impact on customer satisfaction, and to identify the relationship of influence and correlation between the two main variables, from the field study in the Iraqi and National Public Insurance companies, which were tested by statistical means and information collection, which was Obtained from the two companies and a sample of the customers of the two companies, and the results were confirmed in support of the two research hypotheses. And on this basis, the research tagged with (compensatory measures for fire insurance and its role in customer satisfaction) and the research was applied in the Iraqi and National Public Insurance companies, and the researcher found a correlation and a significant effect between the two main variables and based on the results reached by the researcher. Among the most important: the research found from the practical results that the compensatory measures for insurance against fire are of great importance in gaining customer satisfaction, the most important of which are (compensatory measures, compensation payment procedures), as well as insurance companies should train their employees periodically, introduce modern technology in the work, and use a good approach. With customers, the company must put up indication boards of the documents required for compensation to facilitate the compensatory procedures for customers.