E-business technologies and their impact on the quality of service in health institutions
DOI:
https://doi.org/10.36322/jksc.v1i71.14773Keywords:
e-business technologies, service qualityAbstract
The study aims to show the impact of applying e-business technologies as an independent variable through its dimensions (electronic infrastructure, application of hospital e-business systems, health information systems), on the quality of service as a dependent variable through its dimensions (reliability, time, responsiveness, confirmation), and given the importance of the topic in The health sector and its impact on the lives of most people. Therefore, the research was conducted in 3 government hospitals in the Al-Najaf Governorate, where the opinions of a sample of (200) individuals working in health institutions were surveyed. This was done using a questionnaire as a main tool in obtaining data and information. And also personal interviews, as well as Arab and foreign sources and references. The statistical methods used in the study are (the statistical program (SPSS.V.20) and (Amos.v.20), such as normal distribution, factor analysis, structural equation modeling, and testing differences hypotheses to extract results.
Downloads
References
- الدليمي , رضاء حازم محمد يحيى . (2005) . التفكير بإعادة هندسة الأعمال وأثره في جودة الخدمات الصحية بالتطبيق على مستشفيي السلام العام والخنساء في الموصل , رسالة ماجستير , غير منشورة جامعة الموصل , كلية الادارة والاقتصاد.
- اﻟﻌواﺳﺎ, ﺻﺎﻟﺢ اﺑراﻫﻳم ﺳﻠﻳﻣﺎن,(2018). أثر تطبيق الأعمال اﻹﻟﻛﺗروﻧﻳﺔ اﻟﺟﻣرﻛﻳﺔ ﻓﻲ ﺗﺣﻘيق اﻷﻫداف اﻻﺳﺗراﺗﻳﺟﻳﺔ:,المجلة الاردنية في ادارة الاعمال ,المجلد 14,العدد3, 2018.
- الذنيبات، معاذ يوسف ( 2014 ), مدى تبني المستشفيات السعودية لتقنيات الأعمال الإلكترونية الفاعلة: دراسة تطبيقية على المستشفيات العاملة في منطقة مكة المكرمة، المجلة الأردنية .568- في إدارة الأعمال، المجلد 010 ) العدد ( 4)، ص 533. DOI: https://doi.org/10.12816/0025739
- Stevenson ,William J.(2005). Operations Management, 8th.ed McGraw ,Hill , New York.
- Cephus K. Nyandoro.(2016). Factors affecting ICT Acceptance and Use of Small and Medium Enterprises (SMEs) in Kenya, Doctoral dissertation in Business Administration.
- Clay. M. (2000). Technology Competencies of Beginning Employee: Challenge and Opportunity for Employee Preparation Programs”. DissertatioAbstracts International , 55 (5), 1244A.
- Maha Alghamdi.(2016). Relationships between transformational leadership, job satisfaction, and quality of academic service, Doctoral dissertation, Pepperdine University,U.S.A.
- Md.Hussain Kabir & Therese Carlsson .(2010). Service Quality Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study Master thesis in Business Administration,p.6.
- Narmina Vazirova.(2016). Measuring Service Quality in Higher Education: A Study of Post-Graduate Students in Northern Cyprus, Graduate Institutedegree of Master of Science in Tourism Management Tourism Management,P.1.
- Ang, S.K. and Husain, W. (2012). A Study on Implication of Adopting E-Business Technology by SMEs. Proceedings of the ICCIT 2012 1st Taibah UniversityBusiness on Large Firms. Journal of International Business Disciplines, 2 (3): 48-61.
- B.J. Berkley & A. Gupta .(1994). Improving Service Quality with Information Technology, International Journal of lnormation Management (19941, 14 (109-121).
- Hooghiemstra, R. & van Manen, J. (2009). Supervisory Directors and Ethical Dilemmas, European Management JournalVolume 20, Issue 1, , P: 1-9.
- Miklos Pakurar & Hossam Haddad & Janos Nagy & Jozsef Popp 4& and Judit Olah .(2019). The Service Quality Dimensions that Affect CustomerSatisfaction in the Jordanian Banking Sector, article Sustainability journal 11(1113),p.1-24.
- PanteaForoudi&SurakshaGupta&UthayasankarSivarajah&AmandaBroderick.(2018).Investigating the effects of smart technology on customer dynamics and customer experience,Journal Computers in Human Behavior 80(2018),271-282.
- Rahim Hussain& Amjad Al Nasser& Yomna K. Hussain.(2015). Service quality and customer satisfaction of a UAE-based airline: An empirical investigation, Journal of Air Transport Management 42 (2015) 167e175.
- Golovinsky.E.(2006). Real-time Application Quality-of-Service Monitoring (RAQMON) Framework, Request for Comments Romascanu Category: Standards Track Avaya.
- Jennifer J. Xu& Michael J. Shaw& Ming Fan.(2019). The Ecosystem of e-Business:Technologies, 17th Workshop on e-Business, WeB 2018 Santa Clara, CA, USA, December 12, 2018 Revised Selected Papers,p.35.
- Li, Lin. (2010).Internal Quality Management in Service Organizations: a theoretical approach. Karlstad Business School Handelshögskolan vid Karlstads universitet.
- Mikalef, P& Batenburg, R.( 2011) . Determinants of IT Adoption Ihospital IT Maturity Surveyed in anEuropean Context. In the Proceedings of the International Conference on Health Informatics, Rome,Italy., 26-29 January.
- Yoshiyuki nakura & Masakazu oaashi. (2013). The impact of IT technology on the quality management organization in Japan , Graduate school of Policy Studies, Chuo University, 742-1 Higashinakano,Tokyo,192-0393,Japan.
- Heizer j&Rander B.(2001).operation management,6th ed prentice Hall.
- Gabriel Lukac&, Tomas Sabol & Martin Tomasek & Karol Furdik .(2017). A process-oriented service infrastructure for networked enterprises, journal Electronic Commerce Research and Applications 21 (2017) ,1–16.
- Omar Ghazy Aziz.(2018). Institutional quality and FDI inflows in Arab economies, journal finance research letters , Volume 25, June 2018, Pages 111-123.
- Peter P.M.Harteloh&Frank W.S.M.Verheggen.(1994). Quality assurance in health care. From a traditional towards a modern approach,journal Health Policy, Volume 27, Issue 3, March 1994, Pages 261-270.
- Stephanie Noble & Dustin Scheinost & Todd Constable .(2019). A decade of test-retest reliability of functional connectivity: A systematic review and meta-analysis,journal NeuroImage 203(2019),116157.
- YangZhaoa &Stephanvon Delftb&AnnaMorgan&ThomasbTrevorBuckb.(2019). The evolution of platform business models: Exploring competitive battles in the world of platforms, Available online 13 July 2019, 101892.
- Al-Dulaimi, Reda Hazem Muhammad Yahya. (2005) . Thinking about business re-engineering and its impact on the quality of health services by applying to Al-Salam Al-Ghansa and Al-Khansaa hospitals in Mosul, Master's thesis, unpublished, University of Mosul, College of Administration and Economics.
- Al-Awasa, Saleh Ibrahim Suleiman, (2018). The impact of the application of customs electronic business on achieving strategic objectives:, Jordan Journal of Business Administration, Volume 14, Issue 3, 2018.
- Thneibat, Moaz Yousef (2014), The Extent to which Saudi Hospitals Adopt Effective E-Business Technologies: An Applied Study on Hospitals Operating in Makkah Region, Jordanian Journal, 568- In Business Administration, Vol. 010, No. 4, p. 533.
- Stevenson ,William J.(2005). Operations Management, 8th.ed McGraw ,Hill , New York.
- Cephus K. Nyandoro. (2016). Factors affecting ICT Acceptance and Use of Small and Medium Enterprises (SMEs) in Kenya, Doctoral dissertation in Business Administration.
- Clay. M. (2000). Technology Competencies of Beginning Employee: Challenge and Opportunity for Employee Preparation Programs”. DissertatioAbstracts International , 55 (5), 1244A.
- Maha Alghamdi. (2016). Relationships between transformational leadership, job satisfaction, and quality of academic service, Doctoral dissertation, Pepperdine University,U.S.A.
- Md.Hussain Kabir & Therese Carlsson . (2010). Service Quality Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study Master thesis in Business Administration,p.6.
- Narmina Vazirova. (2016). Measuring Service Quality in Higher Education: A Study of Post-Graduate Students in Northern Cyprus, Graduate Institutedegree of Master of Science in Tourism Management Tourism Management,P.1.
- Ang, S.K. and Husain, W. (2012). A Study on Implication of Adopting E-Business Technology by SMEs. Proceedings of the ICCIT 2012 1st Taibah UniversityBusiness on Large Firms. Journal of International Business Disciplines, 2 (3): 48-61.
- B.J. Berkley & A. Gupta . (1994). Improving Service Quality with Information Technology, International Journal of lnormation Management (19941, 14 (109-121). DOI: https://doi.org/10.1016/0268-4012(94)90030-2
- Hooghiemstra, R. & van Manen, J. (2009). Supervisory Directors and Ethical Dilemmas, European Management JournalVolume 20, Issue 1, , P: 1-9. DOI: https://doi.org/10.1016/S0263-2373(01)00104-9
- Miklos Pakurar & Hossam Haddad & Janos Nagy & Jozsef Popp 4& and Judit Olah . (2019). The Service Quality Dimensions that Affect CustomerSatisfaction in the Jordanian Banking Sector, article Sustainability journal 11(1113),p.1-24. DOI: https://doi.org/10.3390/su11041113
- PanteaForoudi&SurakshaGupta&UthayasankarSivarajah&AmandaBroderick. (2018). Investigating the effects of smart technology on customer dynamics and customer experience,Journal Computers in Human Behavior 80(2018),271-282. DOI: https://doi.org/10.1016/j.chb.2017.11.014
- Rahim Hussain& Amjad Al Nasser& Yomna K. Hussain. (2015). Service quality and customer satisfaction of a UAE-based airline: An empirical investigation, Journal of Air Transport Management 42 (2015) 167e175. DOI: https://doi.org/10.1016/j.jairtraman.2014.10.001
- Golovinsky.E. (2006). Real-time Application Quality-of-Service Monitoring (RAQMON) Framework, Request for Comments Romascanu Category: Standards Track Avaya.
- Jennifer J. Xu& Michael J. Shaw& Ming Fan. (2019). The Ecosystem of e-Business:Technologies, 17th Workshop on e-Business, WeB 2018 Santa Clara, CA, USA, December 12, 2018 Revised Selected Papers,p.35.
- Li, Lin. (2010). Internal Quality Management in Service Organizations: a theoretical approach. Karlstad Business School Handelshögskolan vid Karlstads universitet.
- Mikalef, P& Batenburg, R.( 2011) . Determinants of IT Adoption Ihospital IT Maturity Surveyed in anEuropean Context. In the Proceedings of the International Conference on Health Informatics, Rome,Italy., 26-29 January.
- Yoshiyuki nakura & Masakazu oaashi. (2013). The impact of IT technology on the quality management organization in Japan , Graduate school of Policy Studies, Chuo University, 742-1 Higashinakano,Tokyo,192-0393,Japan.
- Heizer j&Rander B.(2001).operation management,6th ed prentice Hall.
- Gabriel Lukac&, Tomas Sabol & Martin Tomasek & Karol Furdik . (2017). A process-oriented service infrastructure for networked enterprises, journal Electronic Commerce Research and Applications 21 (2017) ,1–16. DOI: https://doi.org/10.1016/j.elerap.2016.11.003
- Omar Ghazy Aziz. (2018). Institutional quality and FDI inflows in Arab economies, journal finance research letters , Volume 25, June 2018, Pages 111-123. DOI: https://doi.org/10.1016/j.frl.2017.10.026
- Peter P.M.Harteloh&Frank W.S.M.Verheggen. (1994). Quality assurance in health care. From a traditional towards a modern approach,journal Health Policy, Volume 27, Issue 3, March 1994, Pages 261-270. DOI: https://doi.org/10.1016/0168-8510(94)90120-1
- Stephanie Noble & Dustin Scheinost & Todd Constable . (2019). A decade of test-retest reliability of functional connectivity: A systematic review and meta-analysis,journal NeuroImage 203(2019),116157. DOI: https://doi.org/10.1016/j.neuroimage.2019.116157
- YangZhaoa &Stephanvon Delftb&AnnaMorgan&ThomasbTrevorBuckb. (2019). The evolution of platform business models: Exploring competitive battles in the world of platforms, Available online 13 July 2019, 101892. DOI: https://doi.org/10.1016/j.lrp.2019.101892
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 أ.م.د حاكم احسوني الميالي، الباحث يحيى حبيب شنين
This work is licensed under a Creative Commons Attribution 4.0 International License.
Permit others to distribute and copy the manuscript, to create extracts, abstracts, and other revised versions, adaptations, or derivative works of or from the manuscript (such as a translation), to include in a collective work, to text or data mine the article, even for commercial purposes, as long as they credit the author(s), do not represent the author as endorsing their adaptation of the article, and do not modify the article in such a way as to damage the author''''s honor or reputation. Further details are found at Creative Commons Attribution 4.0 International (CC BY 4.0)
