INTELLECTUAL LEADERSHIP AND ITS IMPACT ON REDUCING CUSTOMER FRUSTRATION

Abstract

Ito drive in organizations health she has role effective in Improving the services provided, and upgraded to match the variables of the modern era. she is it helps design a vision for the health care system, plan health human resources, and identify challenges in providing care health. so the current study aims to analyze how thought leader customer frustration towards health care providers. In achieving this goal, the study relied on the descriptive analytical approach. one of the most important conclusions reached by the current study is: that attention to the dimensions of leader ship intellectual, innovation, cooperation, leadership business, organized learning was high, where most of the respondents' answers to most of the paragraphs agreed, and this indicates the strength of interest in intellectual leadership and its dimensions in Al-Qasim general hospital in babil governorate. as the study recommended a set of points, the most important of which are: Providing and creating a positive organizational culture based on friendliness and respect among health care providers, which reflects positively on their performance in achieving organizational goals. in general and to reduce customer frustration in particular.