Financial Innovation Role in Developing Banking Services through the Mediating Role of Knowledge Management Systems: A descriptive Analytical Study of the Opinions of a Sample of Employees in Private Commercial Banks in the Middle Euphrates

Abstract

purpose: The study aims to define and test the logical relationships among its variables represented by the financial innovation and its relationship to the development of banking services through the mediating role of knowledge management systems. The study aims to provide real solutions to the researched phenomenon, which is how to develop banking services through the direct role of financial innovation with the mediating role of knowledge management systems..                      

Study methodology: The study was designed with a descriptive analytical approach through deductive analysis in the cognitive and experimental field of the study model and hypotheses. The data was collected by distributing questionnaires to a sample of employees who have the rank of (bank  manager and officials of departments and divisions) and the study population was represented by all workers in the branches of commercial private banks / the Middle Euphrates region, which numbered (34) banks in the field of the study. Distributing (163) questionnaires to the respondents, and (150) of them were retrieved, valid for analysis, while the number of invalid forms was (13). The questionnaire was designed on the five-point (Likert) scale, as the    researcher relied on solid measures whose validity and reliability were tested through statistical means and methods using the confirmatory and confirmatory factor analysis method, and the data was processed through the use of advanced statistical software (Smart Pulls) and (Spss v.26).                                      

Conclusions: It proved the existence of a real role for the variable of financial innovation in the development of banking services, and this role increases through the mediating variable of knowledge management systems.                                                                                  

Originality / value: The study attempted to bridge the knowledge gap by finding the logical relationship among  the study variables