Investing in artificial intelligence tools in empowering human resources through the mediating role of a supportive work environment - an exploratory study analyzing the opinions of a sample of workers at Najaf Al-Ashraf International Airport

Abstract

The problem of the current study was to test the effect of investing in artificial intelligence tools in empowering human resources with better work capabilities and skills for airport employees, and how can a supportive work environment contribute to enhancing the capabilities of the human resource as a Moderator variable?... The study aims to empower human resources From investing in artificial intelligence tools. And to introduce techniques or artificial intelligence tools into the work of Najaf International Airport, and to be in constant contact with the most prominent technical developments. For this reason, the study adopted the descriptive analytical approach, which allows the researcher to describe the problem, collect data about it, and then analyze it. Najaf Al-Ashraf Airport became a field for the applied side of the study. A random sample of staff working at the airport was selected. This study adopted a questionnaire form to collect the required data. The study tested four hypotheses to reveal the influence and correlation relationships between the study variables by adopting the outputs of the statistical program (Smart PLS) and SPSS 26.

The study reached the conclusion that investing in artificial intelligence tools enables individuals to perform work more easily. It also became clear that the airport’s work lacks many artificial intelligence tools, despite the presence of a work environment that supports providing this. Therefore, it later became clear that the recommendations that the airport administration is responsible for adopting are to introduce the most prominent modern technologies and devices in developing the work of employees and the work of the airport in general. There is also the need to invest in supporting the work environment, avoiding corruption, and creating a local will for the purpose of developing the airport’s work for the better.