The role of information technology in enhancing the quality of banking service (Applied research on a sample of commercial banks operating in Najaf Al-Ashraf)

Abstract

The main purpose of conducting the research is to know the role of information technology in enhancing the quality of banking service. To achieve this purpose, a questionnaire was used that contains (40) questions related to the research variables. It was distributed to (266) respondents from employees and customers of a group of commercial banks operating in Najaf Governorate. Al-Ashraf, which is (Babylon National Bank, Al-Khaleej Commercial Bank, Al-Mansour Investment Bank), and the research problem was related to knowing the extent of the impact of information technology in enhancing the quality of banking service. The goal of the research, in addition to answering the research problem, was also to present the concept and importance of applying information technology in banking activities. And the quality of banking services. Pearson correlation coefficient and linear regression coefficients were used according to the Statistical Package for the Social Sciences (SPSS v.25). The study found that there is a very strong positive correlation between information technology and its dimensions combined and the quality of banking service, as well. There is a positive and significant impact of information technology and its dimensions on the quality of banking service. The researchers also recommended that there should be full support from the departments of commercial banks in Najaf to use information technology as a basic input to enhance the quality of banking service.