Knowledge-based human resource management and its role in promoting organizational Excellence through the Mediating role of an agile workforceAn analytical study of the opinions of a sample of workers in a number of private banks in the province of Najaf

Abstract

The study aims to reveal the relationship and influence between human resource management through its sub-dimensions, and organizational excellence through the mediating role of the agile workforce, at the level of a sample of workers in private banks, based on a main problem, which was diagnosed by several questions that included the extent of awareness of the relationship, and the impact between Field variables, and to root the knowledge bases, the study relied on a model (Kianto et al., 2017:12-14) to measure knowledge-based human resource management, which consists of four dimensions: (employment and selection based on knowledge - training and development based on knowledge - Performance assessment based on knowledge - compensation based on knowledge) and a model (Alavi et al., 2014: 23) to measure the agile workforce, which included three main dimensions (proactive agile workforce - adaptive agile workforce - flexible agile workforce) As well as the model (Al Shobaki & Abu-Naser, 2016:70) to measure organizational excellence, which includes three main dimensions (leadership excellence - service excellence - cognitive excellence). The questionnaire was adopted as a main tool in collecting data and information for the study, as well as some personal interviews with the sample members, who were represented by a group of individuals working in private banks. departments and employees) as well as the Chairman of the Board of Directors. For the purpose of statistical analysis and treatment, the study relied on the test of the normal distribution of the study data, and a set of descriptive statistical measures, and basic structural tests were used, for the validity of the approved measures as a test of internal consistency methods, which include (compound reliability, Cronbach’s alpha, extracted average variance test and confirmatory factor analysis), The effect relationship was measured to estimate the impact factor, and the coefficient of determination, and these methods were used by statistical programs (SPSS V.26. & AMOS. 24).

Through the study, many conclusions were reached, the most important of which was that knowledge-based human resource management is an important element in the life of the organization, especially in light of the increase in the intensity of local and global competition. It is necessary to rely on it as one of the mechanisms that contribute to maintaining the survival of And the continuity of the organization in the intensely competitive market, while the agile workforce helps to identify opportunities and threats in the external environment, analyze them accurately, and turn them into strengths that benefit the organization, in building appropriate strategies, which lead it to success.