The relationship of the use of information technology to the quality of hotel service: an analytical study in some hotels in Najaf
DOI:
https://doi.org/10.36325/9209xc09Keywords:
Information technology, hotel service quality, hotel sectorAbstract
The study sought to determine the level of use of information technology in the hotel sector in the Najaf Governorate in Iraq and to determine the extent of application of hotel service quality in the field of work.
In addition, the study seeks to test the relationship between the use of information technology in improving the quality of hotel service.
Most service organizations believe that information technology is specific to the industrial sector and has no impact on the service sector. This study investigated the extent of the use of information technology in the hotel sector and the extent of its impact on improving the quality of hotel service.
The study relied on the descriptive analytical approach by stating the theoretical foundations of the study variables, and then adopted a questionnaire form that included the study variables (information technology and service quality) and collected the necessary data from the research sample of (100) people and analyzed them based on the statistical program SPSS. The study reached a number of results, the most prominent of which is that the use of information technology has an important role in improving the quality of hotel service.
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Copyright (c) 2021 Azhar Aziz jasim, Raed Jawad Kazem, Safa Musa Sabkha Al-Khaqani, Bushra Mohammed Sami Hassan, Mariam Ibrahim Hamood Al-Karaawi
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