The Role of Critical Success Factors in Achieving Strategic Performance Analytical Research in the Directorate of Municipalities of Muthanna
DOI:
https://doi.org/10.36322/jksc.178(B).21568Keywords:
critical success factors, Strategic Performance, Directorate of Municipalities of Muthanna GovernorateAbstract
Objective: The study aimed to identify the role of critical success factors in their dimensions (support of senior management, communications, change management, learning and training, reputation of the organization) in achieving strategic performance in its dimensions (financial axis, customer axis, internal operations axis, learning and growth axis, sustainability axis).
Study Methodology: The researcher relied on the descriptive analytical approach, and all data related to the variables of the study by the questionnaire form, and using the method of statistical descriptive analysis and then reaching the nature of the relationship between variables and test Variables and hypothesis
Data and study sample: The study was conducted on a random sample of (60) individuals from the officials of departments and divisions in the (Directorate of Muthanna Municipalities) out of (72) officials who hold a doctorate and master's degree, bachelor's, higher diploma, diploma and middle school and with ages ranging between 20-40 years, if (60) questionnaires were distributed and all of them were corrected by the statistical analysis apparatus and the program (spssv. 23) was adopted
The results of the study: The results of the analysis that there is a positive and strong correlation between the critical success factors and strategic performance in its dimensions, and the results of the analysis of the impact relationship showed that all dimensions of critical success factors are significant influence on strategic performance. In other words, the dimensions of critical success factors affect strategic performance.
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