Critical success factors for service process re-engineering and its role in distinguishing the performance of health organizations
DOI:
https://doi.org/10.36322/jksc.175(D).18699Keywords:
leadership commitment and support, employee empowerment, communication technology, organizational cultureAbstract
The study aimed to identify the role of critical success factors for re-engineering service operations through its four dimensions (leadership commitment and support, employee empowerment, communication technology, and organizational culture) in the excellence of health organizations' performance. Private hospitals in Kirkuk Governorate were selected as a study community, and a random sample of (127) individuals was drawn from managers and employees in the health hospitals under study. The questionnaire was adopted as the main tool for collecting data, as (90) questionnaires were distributed and the number of returned questionnaires was (77) questionnaires, (65) of which were valid for analysis. The study problem was embodied through a main question: What is the role of critical success factors for re-engineering service operations in achieving excellence in performance in the health organizations under study? In order to achieve the study objective, we relied on the descriptive analytical approach, and a hypothetical model was developed for the study that reflects the relationships of correlation and influence between the variables and dimensions of the study, and a set of main and sub-hypotheses emerged from it, and their validity was confirmed by a set of statistical methods.
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المراجع
أولاً: المراجع العربية:
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ثانياً: المراجع الأجنبية:
1. Bhaskar , Hari Lal , 2018 , Business Process Re-engineering : A process Based Management Tool , Serbian Journal of Management , V.13 , N.1, Department of Business Administration , Deen Dayal Upadhyaya Gorakhpur University , India.
2. Zaini , Zuraida , Saad , Aslina , 2019 , Business Process Reengineering as the Current Best Methodology for Improving the Business Process , Journal of ICT in Education (JICTIE) , V . 6
3. Malkawi. Nazem,& Obeidat. Abdallah Mishael, & Hallas. Azmi , (2017), Achieving Performance Excellence through Cloud Computing Atmosphere -Applied Study at Zain Telecommunications Company- Jordan, International Review of Management and Business Research, V.6,N.1.
4. Simamora. Bachtiar H, (2013), Leadership for Performance Excellence, Medwell Journals, International Business Management ,V.7 ,N. 4.
5. Aoyagi .Mark W., & Cohen. Alexander B., & Poczwardowski. Artur, Metzler. Jonathan N., & Statlerd. Traci, (2017), Models of performance excellence: Four approaches to sport psychology consulting, Journal of Sport Psychology in Action, V.9. N.2.
6. Felizardo. Aquilino, & Félix. Elisabete G.S.,& Thomaz. João P.C. F., (2017). Organizational Performance Measurement and Evaluation Systems in Smes: the case of the transforming industry in Portugal. Centro de Estudos e Formação avançada em Gestão e Economia (5).
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4. Simamora. Bachtiar H, (2013), Leadership for Performance Excellence, Medwell Journals, International Business Management ,V.7 ,N. 4.
5. Aoyagi . Mark W., & Cohen. Alexander B., & Poczwardowski. Artur, Metzler. Jonathan N., & Statlerd. Traci, (2017), Models of performance excellence: Four approaches to sport psychology consulting, Journal of Sport Psychology in Action, V.9. N.2. DOI: https://doi.org/10.1080/21520704.2017.1355861
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