استعمال تقنية المقارنة المرجعية على أساس الأنشطة المضببة (FABM) في تقويم أداء وحدات الخدمات الصحية

Abstract

This research aims to adopt a fuzzy activity based benchmarking technique between health service units, as well as studying and analyzing activities in a way that leads to increasing the accuracy and objectivity of the comparison because it relies on correct and integrated cost data, in addition to encouraging health units to apply fuzzy activity based benchmarking between them in a way that contributes to Improve the performance of these units. This was done using the case study approach for Al-Hakim General Hospital and Al-Manathira General Hospital.  A set of conclusions were reached, the most important of which are: - The use of fuzzy activity based benchmarking leads to improving and developing the activities of health service units because the information relied upon for comparison and analysis purposes represents correct and integrated cost information, meaning that benchmarking is a tool for continuous improvement. In addition to being a tool for evaluating the performance of health units. The research also came up with a number of recommendations, the most important of which are: - Encouraging the application of the fuzzy activity based benchmarking in health units and the necessity of benefiting from the experiences of developed countries such as Japan, the United States of America, and Australia, and not relying on the information provided by cost systems. The traditional way of making comparisons is that it is an incorrect tool for evaluating performance, especially in economic units that are characterized by a high percentage of indirect costs, such as health service units. Comparison must be continuous and ongoing for the performance of economic units, and the comparison must be with the best application or the best competitor.