دور الانصاف التنظيمي للحد من الفظاظة في مكان العمل

المصادر العربية

1ــ آبادي, مجد الدين محمد بن يعقوب الفيروز.(2003).القاموس المحيط . لبنان- دار احياء التراث, الطبعة الثانية .

2ـ معلوف, لوئيس.(2008).المنجد في اللغة . ذوي القربى .

المصادر الاجنبية:

1. Akhtar, S., Luqman, R., Raza, F., Riaz, H., Tufail, H. S., & Shahid, J. (2017). The Impact Of Workplace Incivility On The Psychological Wellbeing Of Employees Through Emotional Exhaustion. European Online Journal Of Natural And Social Sciences, 6(3), Pp-492.‏

2. Alias, M., Ojo, A. O., & Ameruddin, N. F. L. (2022). Workplace Incivility: The Impact On The Malaysian Public Service Department. European Journal Of Training And Development, 46(3/4), 356-372.‏ DOI: https://doi.org/10.1108/EJTD-02-2020-0031

3. Andersson, L. M., & Pearson, C. M. (1999). Tit For Tat? The Spiraling Effect Of Incivility In The Workplace. Academy Of Management Review, 24(3), 452-471.‏ DOI: https://doi.org/10.2307/259136

4. Banahene, S., Okyere, E., & Mensah, A. A. (2020). EXAMINING STUDENTS’INCIVILITY IMPACT ON ENGAGEMENT: THE MEDIATION ROLE OF SATISFACTION.‏

5. Estes, B., & Wang, J. (2008). Integrative Literature Review: Workplace Incivility: Impacts On Individual And Organizational Performance. Human Resource Development Review, 7(2), 218-240.‏ DOI: https://doi.org/10.1177/1534484308315565

6. Greene, A. E. (2012). An Inquiry Into Workplace Incivility: Perceptions Of Working Graduate Students (Doctoral Dissertation, Lindenwood University).‏

7. Han, S., Harold, C. M., Oh, I. S., Kim, J. K., & Agolli, A. (2022). A Meta‐Analysis Integrating 20 Years Of Workplace Incivility Research: Antecedents, Consequences, And Boundary Conditions. Journal Of Organizational Behavior, 43(3), 497-523.‏ DOI: https://doi.org/10.1002/job.2568

8. Handoyo, S., Samian, Syarifah, D., & Suhariadi, F. (2018). The Measurement Of Workplace Incivility In Indonesia: Evidence And Construct Validity. Psychology Research And Behavior Management, 217-226.‏ DOI: https://doi.org/10.2147/PRBM.S163509

9. Hegarty, N., & Moccia, S. (2018). Components Of Ethical Leadership And Their Importance In Sustaining Organizations Over The Long Term. The Journal Of Values-Based Leadership, 11(1), 7.‏ DOI: https://doi.org/10.22543/0733.111.1199

10. Hur, W. M., Moon, T., & Jun, J. K. (2016). The Effect Of Workplace Incivility On Service Employee Creativity: The Mediating Role Of Emotional Exhaustion And Intrinsic Motivation. Journal Of Services Marketing.‏ DOI: https://doi.org/10.1108/JSM-10-2014-0342

11. Jin, D., Kim, K., & Dipietro, R. B. (2020). Workplace Incivility In Restaurants: Who’s The Real Victim? Employee Deviance And Customer Reciprocity. International Journal Of Hospitality Management, 86, 102459.‏ DOI: https://doi.org/10.1016/j.ijhm.2020.102459

12. Keçeci, M., & Turgut, T. (2018). WORKPLACE INCIVILITY: SCALE DEVELOPMENT AND VALIDATION 1. Third Sector Social Economic Review, 53(2), 433-449.‏ DOI: https://doi.org/10.15659/3.sektor-sosyal-ekonomi.18.05.726

13. Khan, M. S., Elahi, N. S., & Abid, G. (2021). Workplace Incivility And Job Satisfaction: Mediation Of Subjective Well-Being And Moderation Of Forgiveness Climate In Health Care Sector. European Journal Of Investigation In Health, Psychology And Education, 11(4), 1107-1119.‏ DOI: https://doi.org/10.3390/ejihpe11040082

14. Leiter, M. P., Peck, E., & Gumuchian, S. (2015). Workplace Incivility And Its Implications For Well-Being. In Mistreatment In Organizations. Emerald Group Publishing Limited.‏.‏ DOI: https://doi.org/10.1108/S1479-355520150000013004

15. Liu, Y., Long W.“Rico” Lam, & Loi, R. (2012). Ethical leadership and workplace deviance: The role of moral disengagement.‏ DOI: https://doi.org/10.1108/S1535-1203(2012)0000007006

16. Ogungbamila, B. (2013). Perception Of Organizational Politics And Job-Related Negative Emotions As Predictors Of Workplace Incivility Among Employees Of Distressed Banks. European Scientific Journal, 9(5).‏

17. Singh, A. Y. (2020). ethical leadership practices of school heads in fijian primary schools: teachers’perspectives.‏

18. Smith, E. E. (2014). Ethical Leadership: A South African Financial Sector Perspective. International Journal Of Business Management And Economic Research (IJBMER), 5(5), 80-90.‏

19. Sürücü, A. (2021). Predictive Relationships Between Incivility Behaviors Faced By Guidance Counselors And Subjective Well-Being And Life-Domain Satisfaction. International Journal Of Progressive Education, 17(4), 17-34.‏ DOI: https://doi.org/10.29329/ijpe.2021.366.2

20. Vasconcelos, A. F. (2020). Workplace Incivility: A Literature Review. International Journal Of Workplace Health Management, 13(5), 513-542.‏ DOI: https://doi.org/10.1108/IJWHM-11-2019-0137

21. Walker, D. (2017). University Research Adminstrators' Perception Of Incivility And The Relationship To Employee Engagement (Doctoral Dissertation, University Of Phoenix).‏

22. Warrner, J., Sommers, K., Zappa, M., & Thornlow, D. K. (2016). Decreasing Workplace Incivility. Nursing Management, 47(1), 22-30.‏.‏ DOI: https://doi.org/10.1097/01.NUMA.0000475622.91398.c3

23. Kyalo, D. C. (2019). Effect Of Ethical Leadership On Employee Performance: A Case Of Old Mutual Kenya (Doctoral Dissertation, United States International University-Africa

24. Kalshoven, K., Den Hartog, D. N., & De Hoogh, A. H. (2011). Ethical Leadership At Work Questionnaire (ELW): Development And Validation Of A Multidimensional Measure. The Leadership Quarterly, 22(1), 51-69 DOI: https://doi.org/10.1016/j.leaqua.2010.12.007