أثر الذكاء الاصطناعي في التسويق على أداء الشركات الريادية: أدلة من الشركات الصغيرة والمتوسطة في اقتصاد ناشئ
DOI:
https://doi.org/10.36325/ghjec.v22i3.25348.الكلمات المفتاحية:
الذكاء الاصطناعي في التسويق، التفكير النقدي، الأداء الريادي، إنترنت الأشياء، الشركات الصغيرة والمتوسطةالملخص
الخلفية: تبحث هذه الورقة البحثية في تأثير الذكاء الاصطناعي في تسويق الشركات العراقية الريادية الصغيرة والمتوسطة الحجم، مع إيلاء اهتمام خاص لدوره في تعزيز الممارسات التسويقية ودعم الأداء الريادي في بيئة أعمال ناشئة. وتنظر الدراسة إلى الذكاء الاصطناعي بوصفه أداة تكنولوجية مهمة يمكن أن تسهم في تحسين العمليات التسويقية، وتسهيل الوصول إلى معلومات العملاء، ودعم الشركات في الاستجابة بفاعلية لمتطلبات السوق المتغيرة.
الأهداف: تقدم الدراسة إرشادات قيّمة للشركات الساعية إلى تحقيق النمو والاستفادة من أدوات الذكاء الاصطناعي لتعزيز قدراتها التسويقية وتحقيق تنمية مستدامة وسريعة. كما تسعى إلى تسليط الضوء على إمكانات الممارسات التسويقية القائمة على الذكاء الاصطناعي في دعم الأداء الريادي وتحسين الفاعلية التنظيمية. علاوة على ذلك، تهدف الدراسة إلى تقديم فهم أكثر وضوحًا لكيفية إسهام الذكاء الاصطناعي في تطوير الأنشطة التسويقية وتعزيز المركز التنافسي للشركات الصغيرة والمتوسطة.
المنهجية: جمعت البيانات من 639 موظفًا في مجال المبيعات من خلال استبانة، وتم تحليلها باستخدام برنامج Smart Pls. ويوفر المنهج التجريبي رؤى حول العلاقة بين تبني الذكاء الاصطناعي في التسويق والأبعاد الرئيسة للأداء الريادي داخل الشركات الصغيرة والمتوسطة. ويركز التحليل على إسهام الذكاء الاصطناعي في الممارسات التنظيمية المرتبطة بالتسويق.
النتائج: أشارت النتائج إلى أن تبني الذكاء الاصطناعي في التسويق يعزز، بدرجة أكبر، الكفاءة التشغيلية والتعاون الجماعي، فضلًا عن تجارب العملاء. وتوضح هذه النتائج أن الذكاء الاصطناعي يمكن أن يسهم في جعل الأنشطة التسويقية أكثر فاعلية، وتعزيز قدرة الشركات الصغيرة والمتوسطة على الاستجابة لاحتياجات العملاء المتغيرة وظروف السوق التنافسية.
الاستنتاج: تؤكد الدراسة الحالية أهمية تبني تكنولوجيا الذكاء الاصطناعي لزيادة فاعلية التسويق والأداء بصورة عامة، إذ تسلط الضوء على التأثير الإيجابي للذكاء الاصطناعي في الشركات الصغيرة والمتوسطة ودورها الريادي في تحقيق التقدم. كما تؤكد النتائج أهمية دمج الذكاء الاصطناعي في الاستراتيجيات التسويقية لدعم التنمية الريادية المستدامة وتحسين النتائج التنظيمية.
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