تقنيات الاعمال الالكترونية وتأثيرها على جودة الخدمة في المؤسسات الصحية

- الدليمي , رضاء حازم محمد يحيى . (2005) . التفكير بإعادة هندسة الأعمال وأثره في جودة الخدمات الصحية بالتطبيق على مستشفيي السلام العام والخنساء في الموصل , رسالة ماجستير , غير منشورة جامعة الموصل , كلية الادارة والاقتصاد.

- اﻟﻌواﺳﺎ, ﺻﺎﻟﺢ اﺑراﻫﻳم ﺳﻠﻳﻣﺎن,(2018). أثر تطبيق الأعمال اﻹﻟﻛﺗروﻧﻳﺔ اﻟﺟﻣرﻛﻳﺔ ﻓﻲ ﺗﺣﻘيق اﻷﻫداف اﻻﺳﺗراﺗﻳﺟﻳﺔ:,المجلة الاردنية في ادارة الاعمال ,المجلد 14,العدد3, 2018.

- الذنيبات، معاذ يوسف ( 2014 ), مدى تبني المستشفيات السعودية لتقنيات الأعمال الإلكترونية الفاعلة: دراسة تطبيقية على المستشفيات العاملة في منطقة مكة المكرمة، المجلة الأردنية .568- في إدارة الأعمال، المجلد 010 ) العدد ( 4)، ص 533. DOI: https://doi.org/10.12816/0025739

- Stevenson ,William J.(2005). Operations Management, 8th.ed McGraw ,Hill , New York.

- Cephus K. Nyandoro.(2016). Factors affecting ICT Acceptance and Use of Small and Medium Enterprises (SMEs) in Kenya, Doctoral dissertation in Business Administration.

- Clay. M. (2000). Technology Competencies of Beginning Employee: Challenge and Opportunity for Employee Preparation Programs”. DissertatioAbstracts International , 55 (5), 1244A.

- Maha Alghamdi.(2016). Relationships between transformational leadership, job satisfaction, and quality of academic service, Doctoral dissertation, Pepperdine University,U.S.A.

- Md.Hussain Kabir & Therese Carlsson .(2010). Service Quality Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study Master thesis in Business Administration,p.6.

- Narmina Vazirova.(2016). Measuring Service Quality in Higher Education: A Study of Post-Graduate Students in Northern Cyprus, Graduate Institutedegree of Master of Science in Tourism Management Tourism Management,P.1.

- Ang, S.K. and Husain, W. (2012). A Study on Implication of Adopting E-Business Technology by SMEs. Proceedings of the ICCIT 2012 1st Taibah UniversityBusiness on Large Firms. Journal of International Business Disciplines, 2 (3): 48-61.

- B.J. Berkley & A. Gupta .(1994). Improving Service Quality with Information Technology, International Journal of lnormation Management (19941, 14 (109-121).

- Hooghiemstra, R. & van Manen, J. (2009). Supervisory Directors and Ethical Dilemmas, European Management JournalVolume 20, Issue 1, , P: 1-9.

- Miklos Pakurar & Hossam Haddad & Janos Nagy & Jozsef Popp 4& and Judit Olah .(2019). The Service Quality Dimensions that Affect CustomerSatisfaction in the Jordanian Banking Sector, article Sustainability journal 11(1113),p.1-24.

- PanteaForoudi&SurakshaGupta&UthayasankarSivarajah&AmandaBroderick.(2018).Investigating the effects of smart technology on customer dynamics and customer experience,Journal Computers in Human Behavior 80(2018),271-282.

- Rahim Hussain& Amjad Al Nasser& Yomna K. Hussain.(2015). Service quality and customer satisfaction of a UAE-based airline: An empirical investigation, Journal of Air Transport Management 42 (2015) 167e175.

- Golovinsky.E.(2006). Real-time Application Quality-of-Service Monitoring (RAQMON) Framework, Request for Comments Romascanu Category: Standards Track Avaya.

- Jennifer J. Xu& Michael J. Shaw& Ming Fan.(2019). The Ecosystem of e-Business:Technologies, 17th Workshop on e-Business, WeB 2018 Santa Clara, CA, USA, December 12, 2018 Revised Selected Papers,p.35.

- Li, Lin. (2010).Internal Quality Management in Service Organizations: a theoretical approach. Karlstad Business School Handelshögskolan vid Karlstads universitet.

- Mikalef, P& Batenburg, R.( 2011) . Determinants of IT Adoption Ihospital IT Maturity Surveyed in anEuropean Context. In the Proceedings of the International Conference on Health Informatics, Rome,Italy., 26-29 January.

- Yoshiyuki nakura & Masakazu oaashi. (2013). The impact of IT technology on the quality management organization in Japan , Graduate school of Policy Studies, Chuo University, 742-1 Higashinakano,Tokyo,192-0393,Japan.

- Heizer j&Rander B.(2001).operation management,6th ed prentice Hall.

- Gabriel Lukac&, Tomas Sabol & Martin Tomasek & Karol Furdik .(2017). A process-oriented service infrastructure for networked enterprises, journal Electronic Commerce Research and Applications 21 (2017) ,1–16.

- Omar Ghazy Aziz.(2018). Institutional quality and FDI inflows in Arab economies, journal finance research letters , Volume 25, June 2018, Pages 111-123.

- Peter P.M.Harteloh&Frank W.S.M.Verheggen.(1994). Quality assurance in health care. From a traditional towards a modern approach,journal Health Policy, Volume 27, Issue 3, March 1994, Pages 261-270.

- Stephanie Noble & Dustin Scheinost & Todd Constable .(2019). A decade of test-retest reliability of functional connectivity: A systematic review and meta-analysis,journal NeuroImage 203(2019),116157.

- YangZhaoa &Stephanvon Delftb&AnnaMorgan&ThomasbTrevorBuckb.(2019). The evolution of platform business models: Exploring competitive battles in the world of platforms, Available online 13 July 2019, 101892.

- Al-Dulaimi, Reda Hazem Muhammad Yahya. (2005) . Thinking about business re-engineering and its impact on the quality of health services by applying to Al-Salam Al-Ghansa and Al-Khansaa hospitals in Mosul, Master's thesis, unpublished, University of Mosul, College of Administration and Economics.

- Al-Awasa, Saleh Ibrahim Suleiman, (2018). The impact of the application of customs electronic business on achieving strategic objectives:, Jordan Journal of Business Administration, Volume 14, Issue 3, 2018.

- Thneibat, Moaz Yousef (2014), The Extent to which Saudi Hospitals Adopt Effective E-Business Technologies: An Applied Study on Hospitals Operating in Makkah Region, Jordanian Journal, 568- In Business Administration, Vol. 010, No. 4, p. 533.

- Stevenson ,William J.(2005). Operations Management, 8th.ed McGraw ,Hill , New York.

- Cephus K. Nyandoro. (2016). Factors affecting ICT Acceptance and Use of Small and Medium Enterprises (SMEs) in Kenya, Doctoral dissertation in Business Administration.

- Clay. M. (2000). Technology Competencies of Beginning Employee: Challenge and Opportunity for Employee Preparation Programs”. DissertatioAbstracts International , 55 (5), 1244A.

- Maha Alghamdi. (2016). Relationships between transformational leadership, job satisfaction, and quality of academic service, Doctoral dissertation, Pepperdine University,U.S.A.

- Md.Hussain Kabir & Therese Carlsson . (2010). Service Quality Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study Master thesis in Business Administration,p.6.

- Narmina Vazirova. (2016). Measuring Service Quality in Higher Education: A Study of Post-Graduate Students in Northern Cyprus, Graduate Institutedegree of Master of Science in Tourism Management Tourism Management,P.1.

- Ang, S.K. and Husain, W. (2012). A Study on Implication of Adopting E-Business Technology by SMEs. Proceedings of the ICCIT 2012 1st Taibah UniversityBusiness on Large Firms. Journal of International Business Disciplines, 2 (3): 48-61.

- B.J. Berkley & A. Gupta . (1994). Improving Service Quality with Information Technology, International Journal of lnormation Management (19941, 14 (109-121). DOI: https://doi.org/10.1016/0268-4012(94)90030-2

- Hooghiemstra, R. & van Manen, J. (2009). Supervisory Directors and Ethical Dilemmas, European Management JournalVolume 20, Issue 1, , P: 1-9. DOI: https://doi.org/10.1016/S0263-2373(01)00104-9

- Miklos Pakurar & Hossam Haddad & Janos Nagy & Jozsef Popp 4& and Judit Olah . (2019). The Service Quality Dimensions that Affect CustomerSatisfaction in the Jordanian Banking Sector, article Sustainability journal 11(1113),p.1-24. DOI: https://doi.org/10.3390/su11041113

- PanteaForoudi&SurakshaGupta&UthayasankarSivarajah&AmandaBroderick. (2018). Investigating the effects of smart technology on customer dynamics and customer experience,Journal Computers in Human Behavior 80(2018),271-282. DOI: https://doi.org/10.1016/j.chb.2017.11.014

- Rahim Hussain& Amjad Al Nasser& Yomna K. Hussain. (2015). Service quality and customer satisfaction of a UAE-based airline: An empirical investigation, Journal of Air Transport Management 42 (2015) 167e175. DOI: https://doi.org/10.1016/j.jairtraman.2014.10.001

- Golovinsky.E. (2006). Real-time Application Quality-of-Service Monitoring (RAQMON) Framework, Request for Comments Romascanu Category: Standards Track Avaya.

- Jennifer J. Xu& Michael J. Shaw& Ming Fan. (2019). The Ecosystem of e-Business:Technologies, 17th Workshop on e-Business, WeB 2018 Santa Clara, CA, USA, December 12, 2018 Revised Selected Papers,p.35.

- Li, Lin. (2010). Internal Quality Management in Service Organizations: a theoretical approach. Karlstad Business School Handelshögskolan vid Karlstads universitet.

- Mikalef, P& Batenburg, R.( 2011) . Determinants of IT Adoption Ihospital IT Maturity Surveyed in anEuropean Context. In the Proceedings of the International Conference on Health Informatics, Rome,Italy., 26-29 January.

- Yoshiyuki nakura & Masakazu oaashi. (2013). The impact of IT technology on the quality management organization in Japan , Graduate school of Policy Studies, Chuo University, 742-1 Higashinakano,Tokyo,192-0393,Japan.

- Heizer j&Rander B.(2001).operation management,6th ed prentice Hall.

- Gabriel Lukac&, Tomas Sabol & Martin Tomasek & Karol Furdik . (2017). A process-oriented service infrastructure for networked enterprises, journal Electronic Commerce Research and Applications 21 (2017) ,1–16. DOI: https://doi.org/10.1016/j.elerap.2016.11.003

- Omar Ghazy Aziz. (2018). Institutional quality and FDI inflows in Arab economies, journal finance research letters , Volume 25, June 2018, Pages 111-123. DOI: https://doi.org/10.1016/j.frl.2017.10.026

- Peter P.M.Harteloh&Frank W.S.M.Verheggen. (1994). Quality assurance in health care. From a traditional towards a modern approach,journal Health Policy, Volume 27, Issue 3, March 1994, Pages 261-270. DOI: https://doi.org/10.1016/0168-8510(94)90120-1

- Stephanie Noble & Dustin Scheinost & Todd Constable . (2019). A decade of test-retest reliability of functional connectivity: A systematic review and meta-analysis,journal NeuroImage 203(2019),116157. DOI: https://doi.org/10.1016/j.neuroimage.2019.116157

- YangZhaoa &Stephanvon Delftb&AnnaMorgan&ThomasbTrevorBuckb. (2019). The evolution of platform business models: Exploring competitive battles in the world of platforms, Available online 13 July 2019, 101892. DOI: https://doi.org/10.1016/j.lrp.2019.101892